[Hiring] Music Streaming Platform Chat Support Specialist @Sutherland

Role Description

What You'll Do (Non-Voice Support Only):

• Provide email and chat support (no phone calls!) to platform users
• Answer common "how-to" and FAQ-type questions
• Assist with account management and payment-related issues
• Guide users through troubleshooting steps with patience and clarity

Qualifications

• Excellent Swedish (C1) and English (C1)
• Valid EU work permit
• Prior customer service experience is a plus
• Strong written communication and problem-solving skills
• A team player with a positive, can-do attitude
• Comfortable explaining complex topics in a clear, simple manner

Benefits

• Fully remote training and work from anywhere in Bulgaria
• Additional health and life insurance
• 21 days of paid annual leave
• Food vouchers and Multisport card (partially covered)
• Performance bonuses
• World-class training and career growth opportunities
• Digital HR services and 24/7 psychological support

Company Description

At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.

If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.

With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!