[Hiring] Motor Adjuster AD/TP @Reserv

Role Description

• Highly motivated and growth-oriented.
• Excited by the prospect of building a tech-driven claims organization.
• Passionate adjuster who cares about the customer and their experience.
• Empathetic; exercises empathy and patience towards everyone interacted with.
• Sense of urgency at all times, without working at all hours.
• Creative; finds the right exit ramp for the resolution of claims in the insured's best interest.
• Enjoys conflict; believes it should be conversational rather than adversarial.
• Curious; wants to know the whole story to make informed decisions early.
• Anti-status quo; takes action to improve processes.
• Communicative; values sharing thoughts and ideas.
• Possesses a sense of humor; understands the challenges of claims work.

Qualifications

• Minimum of 3 years’ experience with motor claims, including commercial and motor trade.
• Experience in fraud within the motor space.
• Proven background in credit hire negotiation.
• Ability to deal with delegated authority and client philosophies.
• Cert CII (or willingness to work toward it).
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.
• Willingness to travel for client and claims needs.

Requirements

• Experience in commercial motor and motor trade claims – repair, capture, intervention, third-party & property damage.
• Experience in credit hire negotiations.
• Ability to handle claims from cradle to grave.
• Attention to detail and ability to provide quality interactions with stakeholders, clients, and customers to high standards.
• Excellent customer service skills.
• Strong organizational skills and ability to prioritize workload.
• Ability to work to system-driven SLAs and workflows.
• Strong communication skills – both written and oral.
• Comfortable working in a fluid role in a fast-paced environment.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment.
• Listen to feedback to enhance and improve upon the challenges of an adjuster and the claims role.
• Work toward reducing and eliminating administrative work from the adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.