[Hiring] Mortgage Loan Support Specialist @Extend Your Team

Role Description

We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Qualifications

• At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks
• Experienced in customer-facing roles in a loan or mortgage account
• Superb communication, collaboration, and problem-solving skills
• Proficiency, speed, and accuracy in written communication
• Fluency, clarity, and good diction in English
• Great organizational skills & time management abilities
• Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email
• Detail-Oriented - we’re a financial services company so being correct about the details matter
• Bachelor's Degree or comparable work experience in financial services
• Flexibility to work US Pacific time 9 AM to 6 AM (with a 1-hour break time in between)
• Must be presently residing in the Philippines

Requirements

• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
• Documenting & logging issues (as well as customer compliments & complaints)
• Working with customers to help them go through our application flow when required
• Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Benefits

• Monthly Rate: Php80,000-95,000
• $1,000 Sign-On Bonus — Start in November or December 2026!
• HMO Coverage — Support for your health and peace of mind
• $121 USD Monthly Meal Allowance — A little extra to fuel your workday
• 10 Days of Paid Time Off — Time to recharge and attend to personal priorities
• Annual Rate Increase — Celebrate your contractor anniversary with a performance-based rate increase
• Internet Allowance — Extra support to stay connected
• Work Devices and Accessories Provided — The tools you need to get started
• December Bonus — A year-end reward for qualifying performance
• Additional Maternity Leave — Up to 6 weeks of paid leave, separate from your regular PTO