[Hiring] Mortgage & Conveyancing Customer Success Expert @Habito by Monzo

Role Description

We're looking for an empathetic and organised Mortgage & Conveyancing Customer Success Expert to join our team. Our Mortgage & Conveyancing Customer Success Experts are at the heart of everything we do:

• Managing ongoing pipelines of applications efficiently and effectively.
• Working closely with Operations colleagues and the Conveyancing team to deliver the best results for the customer.
• Empathising with purpose to always put the customer first.

You’ll be part of a diverse team with years of mortgage and protection experience amongst them. It’s a fast-paced and ever-changing environment; if something’s not working well, we’re not afraid to change it. We’re each a proud part of our longstanding 4.9* Trustpilot rating with over 10,000 reviews.

More about what you’ll do:

• Give our customers a 5* experience.
• Work as part of the team to proactively, efficiently and effectively manage customers’ applications from submission through to completion.
• Manage updates from lenders, conveyancers, and surveyors, and filter this back to customers with comprehensive, jargon-free updates.
• Work alongside our team of Mortgage Experts and conveyancers to ensure the best outcome for our customers.
• Deftly navigate the myriad ways different providers process applications.
• Be a complete conduit between the customer and our internal conveyancing team.

Qualifications

• Must have proven experience managing the end-to-end mortgage and conveyancing process, from initial application through to completion.
• Highly organised and able to multi-task.
• Prioritise in a fast-paced environment.
• Great communication skills.
• Want to work as part of a team to achieve what is best for their customer.
• Proactive in your own performance and development.
• Strong mortgage and conveyancing understanding process.

Benefits

• Remote-first working.
• Flexible holiday - 25 days holiday and more if you need it! (this is team dependent).
• Enhanced maternity & paternity leave - for when you plan to start a family.
• Life assurance - 4 x your annual salary.
• Career progression - we help you build your career.
• Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money.
• International remote working for up to 20 days a year.
• Volunteering - 2 days paid volunteering each year for charity of your choice.
• Sick pay - up to 5 days sick covered each year.
• Casual dress.
• GAYE - Give As You Earn - donate to a charity of your choice via payroll.