[Hiring] Mobility Engineer @DecisionPoint Technologies, Inc.

Role Description

The Mobility Engineer plays a key role in the sales and fulfillment process at DecisionPoint Technologies. This individual is responsible for documenting all technical aspects of a customer solution, developing, testing, and streamlining a deployment process, and transitioning that process to a deployment and support team.

The Mobility Engineer is a customer-facing position that will require both pre- and post-sales engagement, thus requiring excellent customer service skills in both electronic communications and in-person situations. Our support environment is mobile device-centric, with a range of hardware manufacturers, including Zebra, Honeywell, and Panasonic. This position is integral in transitioning projects from conception to deployment and support.

Qualifications

• Excellent customer service skills.
• Strong written and verbal communication skills.
• Passionate about technology and helping people.
• Advanced technical skills and the ability to troubleshoot and diagnose problems related to mobile computers and data collection systems are required.
• Able to provide concise documentation for customers and internal records.

Requirements

• Responsible for gathering hardware, software, and service requirements from new and existing customers to design and document mobile solutions.
• Work directly with the sales team to provide technical guidance and solution structure.
• Develop and document efficient and accurate deployment processes.
• Develop and document efficient and accurate support processes.
• Training others in deployment processes, troubleshooting, and diagnosing problems.
• Assist in the deployment and configuration of customer orders.
• Maintain knowledge of existing or future processes of the organization and customers.
• Provide queue management for all inbound requests and work them as appropriate.
• Monitor and maintain customer SLAs, while maintaining quality.
• Become proficient in the tools required to support customer environments and requests.
• Part of an on-call support rotation (after hours/weekends).
• Experience in customer service and troubleshooting (4-7 years’ experience).

Company Description