[Hiring] Mobile Mortgage Specialist Assistant @TD

Role Description

TD is growing their Mobile Mortgage Sales Force and is seeking performance-driven individuals to join our dynamic team! A great specialized role to start your career within MMS Channel.

The TD Mobile Mortgage Specialist (MMS) sales team is a national retail banking channel responsible for acquisition of new mortgage and home equity line of credit business within Canadian Personal Banking (CPB). Our mandate is to deliver new customers to the bank and to contribute to the volume, profits, and market share of TD's Real Estate Secured Lending.

The Mobile Mortgage Specialist Assistant (MMSA) role contributes to the success of the specialist through specialized credit support by handling credit administration, customer service, and administrative tasks, enabling Specialists to focus on sales and business development while ensuring accuracy, efficiency, and timely commitments.

• Maintain strong relationships with internal partner groups and teams including responding to questions and concerns.
• Follow up with customers to gather documentation to support processing of credit applications.

Qualifications

• Minimum 1 year working in a client facing and/or administrative role.
• Have mortgage/credit lending experience.
• Have superior computer / technology skills.
• Have superior proficiency with MS Office suite, including Word, Excel and PowerPoint.
• Be highly organized and a self-starter, able to work independently and multi-tasking in a fast-paced, competitive market.
• Demonstrate excellent time-management skills, and be able to meet/exceed timelines and SLA expectations from a customer as well as business-partner perspective.
• Demonstrate high-level accuracy and attention to detail.
• Demonstrate excellent customer service skills, leveraging strong interpersonal and communication skills.
• Be willing to work variable hours, including evenings and weekends.

Requirements

• Maximize support in relation to credit administration.
• Maintain good relationships with partners including follow-up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary.
• Gather client documentation after initial MMS customer meeting and process credit application.
• Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments.
• Support customer journey through deal process while responding to any mortgage suite details product / policy for clarification.
• Ensure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation, to provide complete and accurate information for credit requests.
• Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets.
• Meet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on time.
• Partner with administrative support groups to facilitate the end-to-end credit decision process.
• Support the achievement of business objectives by supporting sales goals.
• Understand and apply bank and business channel operating policies and procedures.
• Contribute to business objectives for Operational Excellence and support process improvement opportunities.
• Escalate non-standard or high-risk transactions / activities as necessary.
• Be knowledgeable of and comply with Bank Code of Conduct.
• Be knowledgeable to full mortgage suite of products and services.

Benefits

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
• Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.