[Hiring] Mid-Market Customer Success Manager @EverCommerce

Role Description

We’re seeking a Mid-Market Customer Success Manager to support healthcare organizations using our EHR platform, with a strong focus on revenue cycle workflows, payments, and escalation leadership. This role requires a technically fluent CSM who is comfortable leading consultative discussions, managing complex escalations, and partnering cross-functionally within an evolving organization.

• Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health
• Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows
• Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices
• Drive adoption and optimization tied to measurable business and financial outcomes
• Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales
• Proactively identify risk and implement mitigation plans
• Lead Business Reviews focused on usage, workflow efficiency, and financial performance
• Identify and manage renewal and expansion opportunities
• Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)

Qualifications

• 4 – 7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support
• Direct experience supporting or delivering an EHR platform
• Strong understanding of EHR, RCM, and healthcare payments workflows
• Proven expertise in escalation management, including executive-level situations
• Strong cross-functional partnership skills and ability to influence without authority
• Technical aptitude and comfort getting deep into workflows and data
• Excellent communication and stakeholder management skills

Requirements

• Preferred background in healthcare billing, claims, or practice operations
• Experience supporting mid-market healthcare organizations
• Familiarity with healthcare financial KPIs (AR days, denial rates, collections)
• Salesforce and Customer Success tooling experience

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation

The On Target Earnings (base + commission) for this position is $80,000 to $90,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Company Description

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

EverHealth, a business within EverCommerce, provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting.