[Hiring] Mid-Market Customer Success Manager @riverside.fm

Role Description

This role involves managing a portfolio of SMB customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside.

• Drive adoption, enabling success at scale, and ensuring long-term retention and growth.
• Lead regular business reviews and guide high-impact conversations.
• Identify opportunities for renewals and expansion.
• Collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices.
• Build deep relationships and consult on how Riverside fits into broader business goals.

Qualifications

• At least 2 years of experience in customer success/customer support in a SaaS environment.
• Experience managing a high velocity of accounts.
• Desire to work remotely in a fast-paced startup environment.
• Passion to apply your tech-savviness to learn Riverside’s product functionality.
• Strong verbal and written communication skills in English.
• Strong analytical and problem-solving skills.
• Ability to prioritize, organize, and execute multiple tasks with deadlines.

Requirements

• Ability to excel in achieving KPIs and targets.

Company Description

Riverside built an AI-powered platform that helps content creators, podcasters, and marketers at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.

• Technology streamlines the entire content creation process.
• AI-driven tools replace traditional production roles like editing, directing, and design.