[Hiring] Merchant CX Operations Manager @Coupang
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Merchant CX Operations Manager @Coupang
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted 1wk ago

[Hiring] Merchant CX Operations Manager @Coupang

1wk ago - Coupang is hiring a remote Merchant CX Operations Manager. ๐Ÿ’ธ Salary: unspecified ๐Ÿ“Location: South Korea

Role Description

๋จธ์ฒœํŠธ ์„œํฌํŠธ ์„ผํ„ฐ ์ด์Šˆ ๋Œ€์‘ ๋ฐ ๋ชจ๋‹ˆํ„ฐ๋ง

  • VOC ๋ฐ์ดํ„ฐ ๊ธฐ๋ฐ˜์œผ๋กœ ๊ณ ๊ฐ์˜ ๋ฌธ์ œ๋ฅผ ์ •์˜ํ•˜์—ฌ ํŠน์ •ํ•˜๊ณ  ๊ฐœ์„  ๊ณ„ํš์„ ์ˆ˜๋ฆฝ
  • ์œ ๊ด€ ๋ถ€์„œ์™€์˜ ํ˜‘์—…์„ ํ†ตํ•œ ์ด์Šˆ ํ•ด๊ฒฐ ๋ฐ ์ •์ฑ…/ํ”„๋กœ์„ธ์Šค ์ •๋ฆฝ

Qualifications

  • VOC ๋ฐ์ดํ„ฐ ๊ธฐ๋ฐ˜์œผ๋กœ ๋ฌธ์ œ๋ฅผ ์ •์˜ ๋ฐ ๋ถ„์„ํ•˜๊ณ  ํ•ด๊ฒฐ๊นŒ์ง€ ์ด์–ด๊ฐˆ ์ˆ˜ ์žˆ๋Š” ์—ญ๋Ÿ‰๊ณผ ๊ฒฝํ—˜์„ ๋ณด์œ ํ•œ ๋ถ„
  • ๋‹ค์–‘ํ•œ ์ดํ•ด๊ด€๊ณ„์ž์™€ ์›ํ™œํ•˜๊ฒŒ ํ˜‘์—… ๋ฐ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์ด ๊ฐ€๋Šฅํ•œ ๋ถ„

Requirements

  • SQL, Power BI ๋“ฑ์˜ Tool ํ™œ์šฉ์ด ๊ฐ€๋Šฅํ•˜์‹  ๋ถ„
  • ์ปค๋จธ์Šค ๋ฐ ํ”Œ๋žซํผ ํšŒ์‚ฌ์—์„œ ๊ณ ๊ฐ์˜ ๋ฌธ์ œ๋ฅผ ์ •์˜ํ•˜๊ณ  ํ•ด๊ฒฐํ•œ ๊ตฌ์ฒด์ ์ธ ๊ฒฝํ—˜ ๋ณด์œ ํ•˜์‹  ๋ถ„

Application Process

  • ์„œ๋ฅ˜์ „ํ˜• - ์ „ํ™”๋ฉด์ ‘ - ๋Œ€๋ฉด(ํ™”์ƒ)๋ฉด์ ‘ โ€“ ์ตœ์ข… ํ•ฉ๊ฒฉ
  • ์ „ํ˜•์ ˆ์ฐจ๋Š” ์ง๋ฌด๋ณ„๋กœ ๋‹ค๋ฅด๊ฒŒ ์šด์˜๋  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์ผ์ • ๋ฐ ์ƒํ™ฉ์— ๋”ฐ๋ผ ๋ณ€๋™๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
  • ์ „ํ˜• ์ผ์ • ๋ฐ ๊ฒฐ๊ณผ๋Š” ์ง€์›์„œ์— ๋“ฑ๋กํ•˜์‹  ์ด๋ฉ”์ผ๋กœ ๊ฐœ๋ณ„ ์•ˆ๋‚ด ๋“œ๋ฆฝ๋‹ˆ๋‹ค.

Notes

  • ๋ณธ ๊ณต๊ณ ๋Š” ๋ชจ์ง‘ ์™„๋ฃŒ ์‹œ ์กฐ๊ธฐ ๋งˆ๊ฐ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
  • ์ง€์›์„œ ๋‚ด์šฉ ์ค‘ ํ—ˆ์œ„์‚ฌ์‹ค์ด ์žˆ๋Š” ๊ฒฝ์šฐ์—๋Š” ํ•ฉ๊ฒฉ์ด ์ทจ์†Œ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
  • ์ทจ์—… ๋ณดํ˜ธ ๋Œ€์ƒ์ž(๋ณดํ›ˆ๋Œ€์ƒ์ž, ์žฅ์• ์ธ ๋“ฑ)๋Š” ๊ด€๋ จ ๋ฒ•๋ฅ ์— ๋”ฐ๋ผ ์ฑ„์šฉ์šฐ๋Œ€๋ฅผ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
  • ์ง๊ธ‰๊ณผ ๋‹ด๋‹น ์—…๋ฌด ๋ฒ”์œ„๋Š” ํ›„๋ณด์ž์˜ ์ „๋ฐ˜์ ์ธ ๊ฒฝ๋ ฅ๊ณผ ๊ฒฝํ—˜ ๋“ฑ ์ œ๋ฐ˜์‚ฌ์ •์„ ๊ณ ๋ คํ•˜์—ฌ ๋ณ€๊ฒฝ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
  • ์ฑ„์šฉ ๋ฐ ์—…๋ฌด ์ˆ˜ํ–‰๊ณผ ๊ด€๋ จํ•˜์—ฌ ์š”๊ตฌ๋˜๋Š” ๋ฒ•๋ น์ƒ ์ž๊ฒฉ์ด ๊ฐ–์ถ”์–ด์ง€์ง€ ์•Š์€ ๊ฒฝ์šฐ ์ฑ„์šฉ์ด ์ œํ•œ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
  • ๊ณ ์šฉํ˜•ํƒœ๋Š” ์ •๊ทœ์ง์œผ๋กœ ์ˆ˜์Šต๊ธฐ๊ฐ„ 12์ฃผ๋ฅผ ํฌํ•จํ•ฉ๋‹ˆ๋‹ค.
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Back to Remote jobs   >   Customer Service   >   cx stylist
Merchant CX Operations Manager @Coupang
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted 1wk ago
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