[Hiring] Mental Health Patient Coordinator @PM Pediatric Care

Role Description

The Mental Health Patient Liaison coordinates all appointments with providers for patients, referring physicians, and facilities across multiple states. In addition, the Liaison communicates key information to patients and staff members including insurance coverage, financial responsibilities, and date/time of appointments.

• Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources, and staff members.
• Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools.
• Provide accurate and courteous information regarding our services to physicians and other callers.
• Respond effectively and promptly to all patient, provider, and team member requests.
• Maintain/Update patient information and working knowledge of insurance protocols.
• Utilize eligibility systems, online websites, or phone calls to determine insurance benefits.
• Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Handle billing inquiries, collect any out of pocket (deductibles, copays, etc.), and process payments accurately.
• Explain insurance coverage and financial responsibility to patients in clear language.
• Communicate when insurance issues arise (inactive coverage, referral needed, etc.).
• Work with billing teams to correct coverage issues.
• Maintain insurance panels.
• Obtain approval for schedule changes or cancellations as appropriate.
• Meet specified goals and objectives assigned by management.
• Escalate any problems that may arise to management.
• Complete other duties as assigned or identified based on patient needs.
• Ability to adhere to quality and productivity standards.

Qualifications

• Experience with insurance eligibility.
• Bilingual Spanish preferred.
• Bachelor’s degree preferred.
• Attention to detail a requirement.
• Strong organizational skills.
• Ability to multi-task and prioritize.
• Ability to work well with others in a team-driven environment.

Requirements

• Compensation Dependent Upon Location and Experience.
• The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location.
• We look at compensation for each individual based on experience and qualifications.

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.