[Hiring] Membership Agent @Momentum Group Limited

Role Description

To administer membership applications and records accurately, ensuring efficient member onboarding and ongoing membership support.

• Ensure that cards and ribbons compliance with minimum stock required.
• Report any operational abnormality to Membership Supervisor/ Line Manager.
• Ensure that exceptions to the operational rules are authorized on special request form.
• Ensure that all members in the scheme have updated contact details and monitor bounced emails.
• File necessary supporting documents should be kept on file.
• Report on monthly basis, until the 3rd day of the month for validation.
• Membership rules must be followed according to the protocols.
• Must be able to innovate, develop innovation tools according to the new challenges (system development) and to use any new system required by the company.
• Promote a good working environment as expected by internal policies of the organization.

Qualifications

• Grade 12 with administrative experience.
• Membership administration and customer service knowledge.
• Computer literacy (Microsoft Office and relevant systems).
• Strong communication, organisation and attention to detail.
• Accurate data management and record-keeping skills.

Requirements

• Business Acumen.
• Problem solving skills.
• Attention to detail.
• Excellent written and verbal communication skills.
• Collaboration.
• Client/ Stakeholder Commitment.
• Impact and Influence.
• Drive for Results.
• Self-awareness and Insight.
• Leads Change and Innovation.
• Diversity and Inclusiveness.