[Hiring] Membership Account Concierge @Villa Sport

Role Description

The Concierge will be interacting with VillaSport members and home office. Their primary responsibility is to process all change requests from VillaSport members in a timely manner. They will need to be able to communicate effectively, organized, self-motivated, resourceful, and able to successfully handle multiple concurrent duties and assignments with minimal direct supervision. They will need to be available to work during peak club hours which could include weekends. This position regularly handles highly confidential information, credit card and bank account information.

Qualifications

• Hospitality industry experience is preferred
• Highly organized and a self-starter
• Excellent team player
• Focused yet flexible
• Excellent judgment
• Comfortable handling sensitive and confidential information
• Strong computer skills

Requirements

• Manage concierge que emails
• Process all online member add on requests
• Process all online member removal requests
• Process all online upgrade/downgrade requests
• Process account reactivations
• Process refunds with provided guidelines
• Assist members with program registration
• Work closely with Member Account Representative in resolving issues for monthly billing
• Answer phone calls from members and assist with member needs
• Audit daily club contracts
• Other duties as assigned by Supervisor

Benefits

• Hourly rate of pay based on relevant experience to the role
• Full-time hours
• Remote work environment; must be located in Houston, TX area
• Benefits Package
• PTO
• 401K with dollar for dollar match up to 4%
• Complimentary club membership
• Discounts on club products and services