[Hiring] Member Support Specialist @Medical Guardian

Role Description

At Medical Guardian, we empower our members to live a life without limits. We do this by offering best-in-class service for members who own our medical alert devices. As a Member Support Specialist, you will play a critical role by working directly with our members and their loved ones. We guide them through product activations, troubleshooting, billing, and much more within a supportive and friendly team environment, which reflects Medical Guardian’s award-winning company culture.

This role offers our members peace of mind, security, and confidence, and sometimes your work will save lives. Because of this, we take pride in helping to protect our members, and we are dedicated to the Medical Guardian mission.

Compensation: $17 per hour

For this role:

• We are seeking experienced member service professionals and those who are caring and compassionate to join our team.
• Equipment is provided.
• Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, TN, WV, and TX only.
• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
• Start Date: MONDAY, June 15th
• Paid Time Off available after 60 days. Please commit to perfect attendance during the first 60 days.
• A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role.

Qualifications

• 2+ years previous member service call center or member-facing experience desired.

Requirements

• Associate or bachelor’s degree (preferred); high school diploma required.
• Computer proficient with the ability to multi-task.
• Professional, enthusiastic and kind with a passion for serving.
• Effective active listening skills with ability to probe to ensure appropriate resolution.
• Strong communication, organization and time-management skills.

Benefits

• Health Care Plan (Medical, Dental & Vision).
• Paid Time Off (Vacation & Public Holidays).
• Short Term & Long Term Disability.
• Retirement Plan (401k).