[Hiring] Member Support Consultant @AO Globe Life

Role Description

AO Globe Life is seeking motivated professionals to join our growing remote team in a client-focused role supporting individuals and families across the United States. In this opportunity, you will help clients understand and access essential benefit programs while building strong relationships and providing dependable service.

This fully remote position offers structured training, mentorship, and pre-scheduled client consultations. There is no cold outreach or door-to-door sales involved. If you enjoy helping people, communicating clearly, and working independently, this role provides a meaningful path to build a long-term career from home.

Key Responsibilities

• Conduct scheduled virtual consultations with clients using Zoom
• Identify client needs and guide them through available benefit options
• Explain coverage details and enrollment steps clearly and professionally
• Maintain organized digital records and manage follow-up communication
• Deliver excellent client service while building long-term relationships
• Participate in regular training sessions and team meetings for continued development

Qualifications

• Strong verbal communication and interpersonal skills
• Organized, dependable, and comfortable working independently in a remote setting
• Confidence using video conferencing platforms and digital tools
• Motivated by service-oriented and purpose-driven work
• Customer service, sales, or client relations experience is helpful but not required

Requirements

• Must be authorized to work in the United States
• Reliable internet connection
• Windows-based computer with webcam capability

Benefits

• Comprehensive onboarding covering product knowledge, compliance standards, and effective client communication strategies
• Ongoing mentorship and weekly virtual training sessions
• Opportunities for long-term career growth through continued learning and advancement
• Leadership pathways for those who demonstrate strong performance and initiative

Company Description

For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families across the United States. The organization proudly serves union members, credit unions, and veterans, offering financial protection programs that help families prepare for the unexpected.

As a remote-first organization, AO Globe Life focuses on service, stability, and opportunity—empowering team members to grow personally and professionally while supporting families nationwide.