[Hiring] Member Services Representative @Lisa Russel

Role Description

Are you looking for a 100% remote opportunity that offers flexibility, professional growth, and the chance to make a meaningful difference? AO is seeking enthusiastic, dependable, and people-focused individuals to join our team as Remote Customer Service Representatives / Client Support Representatives. In this role, you'll work virtually with clients, provide outstanding customer support, explain benefit options, and help protect working families—all while enjoying the freedom of working from home.

What You'll Do:

• Meet with clients virtually using Zoom.
• Provide exceptional customer service and support.
• Build strong relationships through active listening and clear communication.
• Educate clients about available benefit options.
• Assist with enrollments and answer client questions.
• Maintain accurate client information.
• Participate in weekly coaching, training, and professional development.
• Collaborate with a supportive remote team while managing your own schedule.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Self-motivated with a positive attitude.
• Comfortable working independently in a remote environment.
• Basic computer and technology skills.
• Reliable internet connection and a professional workspace.
• Coachable, dependable, and eager to grow.
• No previous insurance experience is required.

Requirements

• We provide the training, mentorship, and support you need to succeed.

Benefits

• ✔ 100% Remote Work
• ✔ Flexible Schedule
• ✔ Weekly Pay
• ✔ Performance-Based Bonuses
• ✔ Residual Income Opportunities
• ✔ Ongoing Virtual Training & Leadership Development
• ✔ Company-Paid Life Insurance
• ✔ Health Insurance Reimbursement (after qualification period)
• ✔ Advanced Technology & Digital Tools
• ✔ Career Advancement Opportunities
• ✔ Incentive Trips & Team Recognition