[Hiring] Member Services Representative @VASA FITNESS

Role Description

Create an Uplifting VASA experience by offering inclusive, accessible, and on-trend fitness. The Member Services team provides customer service to our members via phone, email, and chat. As a Member Services Representative, you will be responsible for providing an uplifting experience to our members by addressing and resolving their questions and concerns in an inclusive and supportive way. Member Services provides an approachable team environment in a corporate office setting, giving you the opportunity to grow your customer service and problem-solving skills while building friendships in the culture we provide.

Deliverables

• Create a friendly, professional, and positive first impression on our Members, their guests, and the public.
• Properly address and resolve membership concerns and requirements.
• Meet or exceed all quotas provided by your leader, both personally and as a team unit.
• Accurately record all information regarding Member relations internally and with external vendors.
• Research and resolve member issues through use of a computerized database.
• Route phone calls, members, and guests to appropriate personnel to handle memberships promptly and efficiently with innovative & consistent customer service.
• Accurately record data from phone conversations and member visits into appropriate databases.
• Collect on past due accounts.

Qualifications

• High school diploma or equivalent (GED).
• Prior customer service experience.
• Strong attention to detail.
• Ability to use own judgement to make decisions.
• Ability to work without immediate supervision.
• Excellent verbal and written communication across different platforms (email, in-person, phone, social media, etc.).
• Ability to focus on core information expressed by members and provide solutions, information, and guidance in a professional manner.
• Integrity in handling financial transactions and information regarding member accounts.
• Ability to work in a fast-paced environment and effectively manage a high volume of inquiries.

Requirements

• Bilingual (Spanish/English) highly preferred.

Benefits

• Competitive, all-encompassing benefits package.
• Healthcare benefits for employees who work 30+ hours per week.
• Two complimentary gym memberships—one for themselves and another to give away.
• 401k options.
• Paid Time Off (hourly) for employees working 30+ hours per week.
• Health, Dental, Vision Benefits and Paid Parental Leave for employees working 30+ hours per week.
• Flexible Vacation Plan (salary) & Paid Holidays for employees working 40 hours per week.