[Hiring] Member Services Intake Specialist @Imagine360

Role Description

Imagine360 is seeking a Member Services Intake Specialist to join the team! The Intake Specialist is the first point of contact for members who need assistance with the initial file setup, have inquiries or require assistance with their balance bill submissions. This detail-oriented position works closely with Member Service Advocates and other internal/external counterparts to ensure and facilitate timely and accurate workflow administration, data integrity and a positive member experience.

Position Location: 100% remote

Responsibilities include but are not limited to:

• Assist members with their initial setup of their balance bills and respond to inquiries related to the balance bill management process.
• Accurately initiate member balance bill/account information into Imagine360's database with a focus on quality, management of established turnaround SLA's and proper coordination of issue resolution.
• Communicate with the Audit Team and our third-party partners to obtain all documentation related to a member's balance bill.
• Responsible for the workflow and distribution of balance bill inquiries to the Member Services Advocates.
• Track status and resolution of balance bill setup inquiries and issues.
• Maintain accurate and complete documentation and follow-up diaries during all stages of the process.
• Collaborate with other internal functions to address service issues and process/systemic enhancement opportunities.
• Apply strong knowledge of HIPAA regulations.

Qualifications

• High school diploma or GED.
• Bachelor's Degree.
• 2+ years within a customer service position, preferably in a healthcare environment.
• Experience in healthcare or billing environments a plus.

Requirements

• Proficient in the use of Microsoft Outlook, Microsoft Word and Excel as well as internet navigation.
• Ability to multi-task and thrive in a fast-paced entrepreneurial company.
• Excellent communication skills via email and telephone; interpersonal skills and ability to maintain positive relationships.
• Team player able to collaborate with other departments.
• Ability to quickly adapt in an ever-changing environment.

Benefits

• Multiple Health plan options.
• Company paid employee premiums for disability and life insurance.
• Parental Leave Policy.
• 20 days PTO to start / 10 Paid Holidays.
• Tuition reimbursement.
• 401k Company contribution.
• Company paid Short & Long term Disability plus Life Insurance.
• Professional development initiatives / continuous learning opportunities.
• Opportunities to participate in and support the company's diversity and inclusion initiatives.