[Hiring] Member Services Coordinator @Cottingham & Butler

Role Description

Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions.

In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs.

We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as:

• Receptionist
• Scheduler
• Insurance verification
• Medical environment

Additionally, strong customer service skills are essential for those looking to make a meaningful impact.

Schedule: The standard work week for this position will be Monday through Friday, 8-5pm.

Qualifications

• Experience in customer service roles
• Strong communication skills
• Ability to guide individuals through benefit questions

Requirements

• Experience as a receptionist, scheduler, insurance verification, or within a medical environment
• Confidence in delivering a high-touch, supportive level of service

Benefits

• Most benefits start day 1
• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

Company Description

Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by:

• Providing onsite biometric screenings
• Engaging participants through technology and programming
• Educating the participant with risk-specific targeted communications
• Supporting positive behavior change through our Health Coaching and Condition Management programs

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook