[Hiring] Member Services Associate @Atlas

Role Description

As a Member Services Associate on the Travel & Lifestyle team, you are on the front lines of the Atlas member experience. You’ll handle complex, high-value requests in real time, bringing taste, precision, and calm execution to everything from international travel to last-minute lifestyle needs.

This role is built for someone who genuinely enjoys solving hard problems for discerning, well-traveled members. You know how to move quickly without cutting corners, communicate clearly under pressure, and make judgment calls that protect both the member experience and the Atlas brand.

You’ll work closely with internal teams and external partners to deliver thoughtful, concierge-level support, especially during overnight hours when speed, ownership, and judgment matter most. You must be willing to work on the days and times listed above.

What You’ll Do:

• Own end-to-end execution of travel and lifestyle requests in the queue, communicating directly with members, coordinating tasks including:
  • Luxury hotels, resorts, and private villas
  • Commercial flights and private aviation
  • Dining reservations, events, and exclusive experiences
  • Ground transportation and complex logistics
• Deliver high-touch, responsive member support via chat, with clear communication and strong follow-through.
• Navigate internal systems and third-party tools to ensure bookings are accurate, confirmed, and executed flawlessly.
• Act as a brand ambassador in every interaction, reinforcing Atlas’s premium positioning through tone, taste, and attention to detail.
• Anticipate member needs, surface patterns or feedback, and escalate insights to help improve workflows and service quality.
• Partner closely with hotels, concierge partners, transportation providers, and internal stakeholders to ensure seamless handoffs.
• Contribute to SOPs, macros, and internal knowledge bases as we continue to scale the Travel & Lifestyle function.

Qualifications

• 2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management
• Proven ability to manage complex, personalized itineraries and high-stakes requests with minimal oversight
• Strong global travel knowledge, including familiarity with top-tier hotels, dining, transportation, and cultural destinations
• Excellent written communication skills and a client-first mindset
• High level of discretion and comfort handling sensitive member information
• Strong organizational instincts with the ability to juggle multiple live requests and shifting priorities
• Comfort working nights, weekends, and holidays as part of a globally distributed service model

Requirements

• Experience with GDS platforms (Sabre, Amadeus, Apollo) for commercial air booking and ticketing changes
• Familiarity with tools like Zendesk, CRM systems, or internal case management platforms
• Existing relationships with luxury hospitality brands (Aman, Rosewood, Belmond, Six Senses, etc.)

Benefits

• 401k
• Flexible Time Off
• A remote environment with flexibility when needed.
• The salary range for this position is between $65,000- $70,000.
• This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. This is a full-time, exempt position.
• In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level.
• Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.