[Hiring] Member Service Representative @Copart

Role Description

The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. The primary function of this role is to provide inbound phone support to Copart Members through the lifespan of their membership with Copart.

• Must be able to show empathy in the workplace.
• Understanding client needs and offering solutions and support.
• Answer and place calls in a professional manner.
• Measured on Call Quality and Productivity.
• Focus on a "1st call resolution".
• Use company resources to gather information and offer solutions to meet customer needs.
• Other duties as assigned.

Qualifications

• One year of office support experience in a customer service role preferred.
• High School diploma.
• Excellent customer service skills and attitude.
• Excellent written and verbal skills.
• Proficient with Microsoft Office Applications.
• Attention to detail.
• Problem-solving skills.
• Computer proficiency - MS Suite.
• Typing speed 45 WPM.
• Professional appearance.
• Ability to multi-task in a fast-paced environment.
• Bilingual skills a plus.
• Occasional overtime as needed.

Requirements

• Must be able to show empathy in the workplace.

Benefits

• Medical.
• 401k.
• ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months).
• Along with many other employee benefits.

Pay

$16.04 - $22.00 hourly. For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly.