[Hiring] Member Service Associate @Community Health Options

Role Description

If you are a personable, customer-service oriented individual and are interested in helping people understand the complexities of health insurance looking for a seasonal opportunity with the possibility of transitioning to permanent full-time we want to hear from you!

Community Health Options is a non-profit, Member-led health insurance plan providing comprehensive health insurance benefits to individuals, families, and businesses. Our team of Member Services Associates (MSA) is responsible for assisting Community Health Options’ Members by:

• Responding to phone, mail, and/or email inquiries accurately.
• Resolving issues in a consistent manner through an efficient, empathetic, positive, and customer-focused approach.

The MSA facilitates comprehensive ‘first call resolution’ for our Members through a commitment to:

• Exceptional customer service.
• Superior product knowledge.
• Effectively partnering with internal and external business partners.

The MSA acts as a knowledgeable and empathic Member advocate providing navigational support for Community Health Options’ health insurance processes and online web systems. Additionally, the Member Services Associate supports health care providers, insurance agents, and brokers using a similar customer-focused model. The MSA fosters and maintains close working relationships with all clients and takes a proactive, problem-solving approach to meet their needs.

Qualifications

• Strong commitment to high level customer service.
• Previous experience working with health insurance or a health care environment is preferred.
• One-year practical work experience in a call center or equivalent customer service environment.
• High school diploma, general education degree or equivalent.
• Able to analyze and interpret verbal and written instructions.
• Ability to effectively present information in a clear and concise manner.
• Ability to type quickly, efficiently, and accurately.
• Ability to multi-task using multiple computer systems and screens with strong organizational and time management skills.
• Ability to incorporate feedback to further professional development.
• Must be able to work in a fast-paced environment and adapt to change.
• Strong verbal and written communication skills.
• Ability to work as part of a goal-oriented team.
• Knowledge of Microsoft Office products.

Requirements

• Full-time seasonal positions will start in November with a multiweek education program.
• This is a remote position that requires a private and quiet workspace and a high-speed internet connection where Community Health Options will provide the required equipment.
• Convenient eight-hour shifts are available between 8AM – 5PM Monday through Friday with weekends and major holidays off.
• A seasonal hourly rate of $18.00 per hour and up to a $500 completion bonus is available!
• Potential for permanent full-time opportunities available upon completion of seasonal assignment through January 2027 for those that qualify and are interested in being part of the Community Health Options Team!

Supervised By

Member Services Manager