[Hiring] Member Service Agent @BCAA

Role Description

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

The successful candidate will work Wednesday to Saturday, from 7:00 p.m. to 5:00 a.m.

As a Member Service Agent, you’re at the front-line, delivering amazing and long-lasting Member experiences. You’ll act as an Evo ambassador and showcase your commitment to supporting BC’s most valued car sharing service.

Qualifications

• At least six months of a post-secondary certificate in Business Administration or related field, and/or a combination of education and experience.
• At least two years’ experience in customer service, preferably in a call center setting.
• Showcase sharp technical skills with willingness to learn new platforms (i.e. PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software).
• Bonus skills: Rapid-fire typing skills (40 wpm).

Requirements

• Team members will work remotely as part of a virtual 24/7 call centre and participate in a shift bid process.
• The shift bid process is seniority based (Length of Service / Hire Date), and shift work.
• Team Members will select two six-month schedules (Jan – June & July – Dec).
• New external employees will be assigned shifts that support individual gaps in scheduling.
• Availability on statutory holidays, weekdays, and weekends may be required.
• Must successfully pass a background check, which may include a criminal, identification, and reference checks.

Benefits

• Salary range for this position is $46,768.44 to $58,460.52, determined via job-related knowledge, skills, experience, certifications, market demand and internal equity.
• Eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.
• Wellness account and Flexfits Benefits Program to meet unique lifestyle needs.
• Health care spending account to support overall well-being.
• Competitive rewards package including salary, performance bonus programs, pension plan, and other perks.
• Become a BCAA member with access to great deals and discounts.
• Named one of Canada’s Top Employers for 5 years in a row.