[Hiring] Member Representative @Dupont Community Credit Union

Role Description

DuPont Community Credit Union (DCCU) is currently seeking an enthusiastic and driven individual to join our service center team as a Remote Member Representative. This position is designed to be fully remote (work from home) after the successful completion of training that will take place onsite at our location in Waynesboro, Virginia.

At DCCU, we go beyond transactions and truly want to help our members achieve financial success by aligning them with the right products and services to help make a difference in their lives. If you have a passion for serving others to help them achieve their financial goals, then this may be the perfect position for you!

What You’ll have the Opportunity to do:

• Provide exceptional service to our members through telephone inquiries to include deposit and loan accounts.
• Participate in a dedicated career development plan to advance knowledge and skills in order to provide full service for each member experience.
• Serve as trusted advisors by building strong relationships and always acting in the best interests of our members.
• Inform, educate, and advise members of DCCU’s products and services that contribute to their financial health and well-being.
• Execute member requests to include transfers, withdrawals, payments, debit and credit card inquiries, direct deposit transactions, stop payments, etc.
• Troubleshoot and resolve issues that may arise involving the various electronic channels.

Qualifications

• A high school diploma or equivalent.
• Exceptional communication skills with an emphasis on professional and effective telephone skills to uphold quality standards while servicing both internal and external members.
• High aptitude for detailed work, accuracy, and the ability to handle multiple tasks efficiently.
• Ability to work effectively as a member of a team and contribute to individual, team and department goals while promoting a positive team environment.
• Demonstrated strong self-management by independently prioritizing tasks, maintaining productivity in a remote environment and consistently meeting deadlines.
• Desire to develop and grow in their career.
• Oral and written fluency in Spanish and English are preferred.
• Required minimum home internet speed of 35 Mbps.

Benefits

• Meaningful work that is highly impactful to the membership and community.
• A supportive work environment that values creativity, innovation and continuous learning.
• Opportunities for development and career growth.
• Access to a competitive salary and benefits, including health insurance and retirement plans.
• Support of work-life balance.
• Community involvement opportunities.

Company Description

Founded in 1959, DCCU is a financial leader in the Shenandoah Valley, currently serving over 123,000 members, with over $2 Billion in Assets. At DCCU, we go beyond transactions and truly want to help our members achieve financial success by aligning them with the right products and services to help make a difference in their lives. This is a great opportunity to join a well-respected and growing financial institution offering meaningful work that impacts our community.

This position is fully remote AFTER the completion of an introductory training period that will take place onsite in Waynesboro, VA.

Qualified individuals should apply online only by Friday, May 8, 2026. On-line applications/resumes can be submitted by visiting www.mydccu.com . Follow the careers link on the homepage.

At DuPont Community Credit Union our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve. We are an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.