[Hiring] Member Relationship Specialist @Yolo Federal Credit Union
Member Relationship Specialist @Yolo Federal Credit Union
Customer Service
Salary $20.51 - $25.64..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3d ago

[Hiring] Member Relationship Specialist @Yolo Federal Credit Union

3d ago - Yolo Federal Credit Union is hiring a remote Member Relationship Specialist. ๐Ÿ’ธ Salary: $20.51 - $25.64 / hr ๐Ÿ“Location: USA

Role Description

We are currently hiring for a Member Relationship Specialist (Virtual Teller) (33.5 hours per week) to serve our members through various digital channels in our Member Service Center. If you have strong communication skills and have a passion for serving others, then we may be a good fit for each other. Learn more about this position below:

  • Provides assistance via the Active Teller platform (video), e-mail, and secure online messaging.
  • Demonstrates effective problem resolution skills and the ability to handle escalated scenarios.
  • Perform online/mobile banking troubleshooting, bill payment, and other related research.
  • Perform routine clerical support task functions including but not limited to creating loan and membership records, filing, stuffing envelopes, verifying, and processing address or email change requests.
  • Identify opportunities to enhance the member relationship by offering products and services that are beneficial to the memberโ€™s financial needs.
  • Maintain current knowledge of all Credit Union products and services, as well as policies and procedures.
  • Accurately process account requests, new membership applications, and consumer loan applications.
  • Prior credit union/financial institution and/or prior call center experience preferred.

Qualifications

  • High school diploma or general education degree (GED) required.
  • Some college or technical school experience preferred.
  • A minimum of one year of experience working in a credit union or financial institution with direct contact with customers desired.
  • Previous experience working in an in-bound call center environment desired.
  • Ability to read and interpret documents such as operating policies and procedure manuals.
  • Ability to comprehend instructions, correspondence, and memos.
  • Ability to write basic correspondence and reports as well as effectively present information in one-on-one and small group situations to the public, members, and other employees.
  • Ability to effectively count currency and negotiable instruments and calculate figures and amounts such as discounts, interest, and percentages.
  • Ability to apply concepts of basic algebra.

Requirements

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is frequently required to stand; walk; sit; type; reach with hands and arms; and talk or hear.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Member Relationship Specialist @Yolo Federal Credit Union
Customer Service
Salary $20.51 - $25.64..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3d ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply โœ“
Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
Offer Declined โœ“
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