[Hiring] Member Relations Manager @Common App

Role Description

The Member Relations Manager provides advice to a portfolio of assigned member colleges and universities regarding how Common App can help them reach their strategic goals. The Member Relations Manager serves as the primary contact to assigned member colleges throughout the application year, performing tasks such as:

• Offering best practices regarding the configuration of member-specific requirements within the application
• Sharing industry trends, member-specific statistics, and other pertinent information
• Ensuring a smooth experience for member institutions throughout the application year

Qualifications

• Candidates must live in the United States
• Willing to travel to attend twice annual Common App Retreat
• Bachelor’s degree or higher from four-year college or university; or an equivalent combination of education and experience
• 2-4 years of customer/member service background
• Experience in higher education
• Exceptional verbal and written communication, presentation skills, and active listening skills
• Outstanding organizational skills, keen attention to detail, and the ability to successfully manage many accounts and priorities
• Quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail
• Ability to understand organizational structure, products, and processes to educate both internal teams and members
• Highly collaborative with the ability to effectively work as part of a team and as an individual contributor
• Professional, positive, and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person
• Working knowledge of Google Suite
• Member-centered approach to work, with a personal goal to exceed expectations and causes for issues

Requirements

• Knowledge of Common App software and organization
• Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner
• Analytical ability
• Experience with Salesforce and Acuity Scheduling
• Project or account management experience

Benefits

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays (prorated depending on start date)
• Sick leave
• Monthly mental health day
• Choice of PC or MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• Additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and AD&D insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll deduction pet insurance through PinPaws
• 1Password family account