[Hiring] Member Operations Associate @Honey Homes

Role Description

The Member Operations Associate is the evolution of traditional customer support. Rather than simply responding to members, you'll own member outcomes while helping improve the systems, tools, and processes that power the entire member experience.

• Own the member journey across app messaging, phone, SMS, and email.
• Coordinate across teams, communicate proactively, remove blockers, and ensure every member feels taken care of.
• Identify recurring issues and improve workflows.
• Leverage AI to eliminate repetitive work and partner across the business to enhance the member experience.
• Own a functional area such as onboarding, messaging, or documentation.
• Operate with high agency by proactively finding opportunities and proposing solutions.

Qualifications

• 2+ years of experience in customer support, customer success, operations, hospitality, or another customer-facing role.
• Outstanding written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• High agency and a bias toward ownership.
• Curiosity and a desire to continuously improve how work gets done.
• Comfort learning and using AI tools like ChatGPT, Claude, or similar technologies.
• Strong critical thinking and problem-solving skills.
• The ability to collaborate effectively across multiple teams.
• An interest in process improvement and operational excellence.
• Experience working in a fast-paced startup environment is a plus.

Requirements

• Deliver consistently exceptional experiences for Honey Homes members.
• Develop expertise in your operational ownership area and drive measurable improvements.
• Identify recurring member issues and help implement solutions that reduce future support volume.
• Build AI-powered workflows and automations that improve efficiency across the team.
• Create documentation, SOPs, and knowledge resources that enhance organizational effectiveness.
• Become a trusted cross-functional partner who proactively identifies opportunities to improve operations.

Benefits

• Compensation of $72,000 plus equity.
• Structured program with a standardized compensation package.

Company Description

Honey Homes is reimagining homeownership through a membership that makes maintaining a home effortless. Our members have a dedicated handyman who proactively cares for their home year-round, helping prevent small problems from becoming expensive ones.