[Hiring] Member Experience Representative @THE CANADIAN REAL ESTATE ASSOCIATION

Role Description

The Member Experience Representative assists boards, associations, members, and consumers by providing professional, empathetic, and technical support in a timely manner based on prescribed criteria and approved service levels.

Qualifications

• Post-secondary education or an equivalent combination of education and relevant work experience.
• Previous experience in member service, customer support, technical support, or a related service environment.
• Strong working knowledge of Microsoft Word, Excel, and Outlook.
• Proficiency using common web browsers, including Chrome, Firefox, Safari, and Microsoft Edge.
• Comfortable learning and supporting technology-based products and services.
• Strong interpersonal skills and the ability to communicate clearly and professionally, both verbally and in writing in English and French.
• Member-service oriented and empathetic, with a commitment to providing helpful and responsive support.
• Positive attitude and eagerness to learn, solve problems, and help others.
• Ability to work effectively and collaboratively in a team environment.

Requirements

• Availability to work flexible hours, including occasional evenings, weekends, holidays, and overtime, as required.
• Familiarity with CREA products, services, and technology.

Benefits

• This is a 100% remote position.