[Hiring] Member Experience, Data Privacy Specialist @Ōura

Role Description

We’re on a mission to empower every person to own their inner potential, and we’re seeking a Member Experience, Data Privacy Specialist who will protect member data while scaling safe, high‑quality support experiences.

In this role, you’ll serve as a specialist within Member Experience (MX) focusing on data privacy, from data subject requests and account/data deletion to complex login, identity, and incident cases. You’ll directly support members while focusing on true privacy and regulatory risk, strengthen our processes and tooling that support Data Privacy work, and partner closely with Privacy, Security, and Support Operations to implement improvements.

Responsibilities

• Own direct interactions with our members, handling GDPR/CCPA data subject requests, account/data deletion, and complex identity/login/privacy issues in our Data Privacy queues.
• Maintain a healthy Data Privacy queue by triaging and routing correctly, reducing mis‑routed tickets, and maintaining SLA targets.
• Drive privacy quality and insights using reports and dashboards to spot patterns (misrouting, defects, incident trends) and convert them into concrete changes in routing, macros, knowledge content, and training.
• Own Data Privacy escalations and incidents by operating our escalation process and coordinating with Privacy/Security on incident reporting, investigation, and member communications.
• Partner cross‑functionally on Data Privacy improvements (Privacy, Security, IT, WFM, Analytics, Support Ops) to implement the MX Data Privacy roadmap, tooling changes, and WFM staffing models for Data Privacy.

Qualifications

• 4+ years of experience in customer support, operations, trust & safety, or similar roles, including 2+ years working directly with privacy, security, or other regulated workflows (e.g., GDPR/CCPA, incident handling, data subject requests).
• Hands‑on experience in at least one major ticketing platform (e.g., Zendesk) plus collaboration and project tools (Jira, Confluence, Google Workspace, Slack).
• Demonstrated ability to interpret policies and SOPs and turn them into clear internal notes, macros, and member‑facing explanations that are both accurate and empathetic.
• Experience writing and maintaining operational documentation (SOPs, playbooks, training guides) and driving adoption of that content across teams and/or BPO partners.
• Strong analytical and problem‑solving skills; comfort using dashboards or tools like Tableau, Unwrap, or Maestro to investigate patterns and propose improvements.
• Excellent written and verbal communication in English; ability to communicate clearly with frontline agents, senior stakeholders, and cross‑functional partners (Privacy, Security, Product, Engineering, WFM).

Nice to Have

• Direct experience as a Data Privacy or Security specialist supporting consumer products, health/fitness apps, or other high‑sensitivity domains.
• Familiarity with GDPR/CCPA concepts (data subject rights, lawful bases, deletion/retention, data portability) and how they show up in day‑to‑day support interactions.
• Experience with OneTrust or similar systems for managing DSRs, account deletion, and identity verification flows.
• Exposure to HIPAA/MDR considerations, incident response processes, or enterprise/healthcare partner integrations that increase privacy and compliance requirements for MX.
• Prior work with BPO or external partner teams handling privacy‑adjacent queues, including training, QA, and SOP ownership.

Requirements

• Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area.
• Region 1: $80,750 - $95,000
• Region 2: $73,950 - $87,000
• Region 3: $68,000 - $80,000
• A recruiter can determine your Region based on your US location.
• We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI).

Benefits

• Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
• We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer

• Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles.
• Our jobs are listed only on the ŌURA Careers page and trusted job boards.
• We will never ask for personal information like ID or payment for equipment upfront.
• Official offers are sent through Docusign after a verbal offer, not via text or email.
• Stay cautious and protect your personal details.
• To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.