[Hiring] Member Contact Center Sales Associates @AAA Mid-Atlantic

Role Description

If you're passionate about customer service, enjoy helping others, and thrive in a goal-oriented environment, we'd love to have you on our team! Join our team as a Member Contact Center Sales Associate, where you'll deliver exceptional service, help members get the most from their AAA membership, and assist with planning memorable travel experiences.

In this fast-paced, high-volume contact center role, you'll:

• Use a consultative, relationship-based sales approach to identify members' needs.
• Recommend the products and services that best fit their lifestyle.
• Assist with membership benefits, travel planning and reservations, financial services, driving school information, emergency roadside assistance, and other AAA offerings.
• Provide outstanding customer care.

***Full Time and Part Time positions available! Set weekly schedules. Next New Hire Training Classes to begin August 3rd and August 24th, 2026! Don't wait, apply today!

This is a work from home position; candidates must live within one of these territories to be considered:

• Connecticut
• Delaware
• Indiana
• Kentucky
• Maryland
• New Jersey
• Oklahoma
• Pennsylvania
• South Dakota
• West Virginia

Qualifications

• High School Diploma or equivalent.
• 2 to 5 years of SALES experience with a preference for those with call center or inbound call experience.

Requirements

• A Motor Club License is required for selling and servicing AAA ACA Memberships. Candidates must pass a background screening, including federal and state fingerprinting, and obtain the necessary licensing within 60 days of hire. Costs will be reimbursed at time licensing is secured (up to $200).
• Must be able to provide a work environment free from all disruptions and distractions.
• Must be able to work overtime and/or on holidays as required by business needs.
• Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role.

Benefits

• Fully remote/work from home.
• Computer equipment provided.
• Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays.
• Paid Virtual Training (must be able to attend all training).
• 1st shift and 2nd shift schedules available. One weekend shift each week REQUIRED.
• Variety of Work Schedules starting any time between 8:00 a.m. up to 5:00 p.m. EST (Full-time and Part-time).
• Company-wide Career mobility opportunities.
• A starting base hourly rate for this position is $15.00 - $20.00.
• Monthly incentive plan based on individual performance.
• Shift differential for 2nd shift of 8%.
• Medical, Dental, and Vision plan options.
• Up to 2 weeks Paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.