[Hiring] Member Care Advisor @Better Health

Role Description

As a Member Care Advisor, you'll be the first point of contact for our patients — the person who makes them feel heard, helped, and taken care of. You'll resolve inquiries, manage resupply requests, navigate insurance questions, and work cross-functionally to make sure every patient gets what they need.

Spanish fluency is a core requirement for this role — maintaining bilingual support for our patients is a critical priority.

This role is ideal for someone who combines genuine care for patients with the organizational rigor to thrive in a fast-paced healthcare environment. You'll develop deep knowledge of our products, the insurance landscape, and DME workflows — and use that knowledge every day to advocate for the people we serve.

Qualifications

• Proven customer support experience, ideally in a healthcare setting
• Spanish fluency (spoken and written) — strongly required
• Healthcare, DME, Medicare, or medical insurance background strongly preferred
• Familiarity with US healthcare system fundamentals, Medicare workflows, and insurance coverage rules
• Strong verbal and written communication skills
• Experience handling complex inquiries and issue resolution
• High attention to detail and accuracy
• Excellent organizational and multitasking abilities
• Self-starter who can problem-solve and prioritize in a fast-moving environment
• Genuine passion for helping people live their best lives

Requirements

• Serve as the first point of contact for patient inquiries, delivering a warm and empathetic experience on every interaction
• Process resupply orders, service requests, and support tickets accurately and efficiently
• Assist with billing-related questions, payment processing, and insurance coverage queries
• Resolve issues at first contact whenever possible; escalate complex cases appropriately
• Support patients through Medicare workflows and insurance-related processes
• Maintain detailed records within CRM and ticketing systems
• Identify cross-sell opportunities and route qualified leads to the sales team
• Be the voice of the customer internally, advocating for patient needs across product, billing, and operations
• Contribute to FAQ and knowledge content to improve the overall patient experience

Benefits

• $22–$25 per hour based on experience, with opportunity for growth
• Health insurance
• Dental insurance
• PTO accrual
• Fully remote
• W-2 employment
• Opportunity to join a fast-growing healthcare organization making a real difference for people managing chronic conditions at home