[Hiring] Member Advocate Specialist @eHealth

Role Description

We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as a Member Advocate Specialist. In this role, your primary responsibility will be supporting the member journey of beneficiaries specifically interested in hospital indemnity products. You will become a subject matter expert on these products, assisting customers with their inquiries and guiding them through the post-enrollment activities. You will handle both inbound and outbound customer service calls fluently while managing a high volume of calls, ensuring a seamless experience. Additionally, you will be expected to convert at a high percentage while maintaining high levels of member satisfaction and retention.

This is a temporary role and is scheduled to end on December 8, 2026. Must be available to work extended hours and overtime during the Annual Enrollment Period, October 15th to December 7th, 2026. This role will be employed through a third party staffing vendor and will pay $22 per hour and commission.

• Serve as a key member of a dedicated Hospital Indemnity Plan (HIP) team, providing expert support to beneficiaries focused on hospital indemnity products.
• Verify enrollment of new clients interested in Hospital Indemnity products and complete post-enrollment activities to assist customers in their newly enrolled plan.
• Handle inbound customer service calls from existing members, address mailer campaigns regarding Hospital Indemnity plans, answering questions, resolving issues between carrier and member, and providing information about our complimentary services.
• Identify and resolve member issues efficiently and effectively, ensuring a positive experience.
• Assist members with questions related to their current plan, explain benefits included in their plan and how to use them.
• Sell new Hospital Indemnity and Medicare Advantage plans, if needed.
• Perform outbound calls from a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans.
• Accurately use the on-screen script and tools provided to help find client information, answer questions about our member’s plan, and efficiently document notes and outcome of the interaction.
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Qualifications

• You have the ability to obtain your resident state health insurance license or currently possess an active health insurance license.
• You can work a shift between 5:00 AM – 6:00 PM PST Monday through Friday and work overtime, weekends, and holidays as needed.
• You have strong organizational, interpersonal, and communication skills.
• You have the ability to handle high call volumes and manage multiple tasks simultaneously.
• You have a high level of integrity and customer focus.
• You are comfortable with desktop computers, including knowledge of Office applications and web browsing.

Benefits

• Competitive hourly wage and commission opportunity.
• Milestone bonuses.
• Comprehensive training and support.
• A positive and collaborative work environment.
• The opportunity to make a meaningful impact on our member community.