[Hiring] Member Advocate | Medicare Service Division @Blue Cross Blue Shield of Massachusetts

Role Description

As a Medicare Member Advocate, you’ll hold one of the most important positions at Blue Cross Blue Shield of MA. You’ll be the attentive ear and friendly voice that guide members to the answers they need, and explain their medical and dental packages. You’ll reinforce our unwavering commitment to excellent service.

• Work in a structured and supportive service center environment.
• Enrolled in a new hire training program to teach you about the health insurance industry.
• Develop skills and knowledge for a successful career impacting the Medicare population.
• Available to members when they need assistance.
• Scheduled for 37.5 hours/week.
• Spend the majority of each week taking calls with members.
• Specific time dedicated to learning, development, and research for career growth.
• Supportive remote working opportunities.

Qualifications

• Committed to answering members’ questions and solving their problems.
• Empowered to provide members with peace of mind.
• Curious and committed to learning and gathering information.
• Effective communicators able to translate complicated concepts into simple terms.
• Emotionally intelligent and able to empathize with members’ needs.
• Proactive, solution-oriented decision makers.
• Planners, multi-taskers, and expert problem solvers.
• Analytical and critical thinkers.
• Able to multitask and thrive in a fast-paced, high-pressure environment.

Requirements

• High school diploma or equivalent required.
• 1+ years customer service experience with frequent communication (minimum 60% of time) with customers by phone, email, and/or in person.
• Strong familiarity and comfort with technology, including Microsoft Office applications.
• Ability to quickly learn and adapt to new tools and software.

Benefits

• Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits.
• Paid holidays, vacation, personal, and wellness time.
• Internal career pathing with individual mentorship, networking, and events.
• Access to internal career growth opportunities.
• Participation in Employee Resource Groups.