[Hiring] Member Advocate @Blue Cross Blue Shield of Massachusetts

Role Description

As a Member Service Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission.

• Schedule:
  • For the duration of training (approximately 10-12 weeks), your schedule will be 9am-5pm EST.
  • After training is completed, the schedule will shift to 10:30am-6:30pm EST.
• Compensation:
  • Starting at $20.51/hour ($40,000/year) during training.
  • Upon successful completion of training, you will be eligible for a salary increase as outlined in our Member Service progression model.
  • You will also be eligible for increases after completion of specified milestones as outlined in Member Service progression model.
  • We offer annual raise/bonus based on performance!
• What you’ll do:
  • Hold one of the most important positions at Blue Cross Blue Shield of MA.
  • Be the attentive ear and friendly voice that guide members to the answers they need.
  • Explain their medical and dental packages.
  • Reinforce our unwavering commitment to excellent service.
  • Work in a structured and supportive service center environment.
  • Be enrolled in a phased new hire training program.
  • Spend the majority of each week taking calls with members.
  • Dedicate specific time to learning and development, and research in support of career growth.
  • Offer supportive remote-working opportunities.

Qualifications

• Committed to answering members’ questions and solving their problems.
• Empowered to provide members with peace of mind.
• Curious and committed to learning and gathering information.
• Effective communicators able to translate complicated concepts into simple terms.
• Emotionally intelligent and able to empathize with members’ needs.
• Proactive, solution-oriented decision makers.
• Planners, multi-taskers, and expert problem solvers.
• Analytical and critical thinkers.
• Able to multitask and thrive in a fast-paced, high-pressure environment.

Requirements

• High school diploma or equivalent required.
• 1+ years customer service experience with frequent communication with customers (minimum 60% of time).
• Strong familiarity and comfort with technology, including Microsoft Office applications.
• Local to Eastern Standard time zone.

Benefits

• Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits.
• Paid holidays, vacation, personal, and wellness time.
• Internal career pathing with individual mentorship, networking, and events.
• Access to internal career growth opportunities.
• Participation in Employee Resource Groups.