[Hiring] Member Admissions Specialist @Groups Recover Together, Inc.

Role Description

At Groups, the Member Admissions Specialist is at the center of a team of professionals who deliver a high-quality intake experience to new members. The Member Admissions Specialist is involved in every aspect of admitting a new member into our treatment program. By providing structure for colleagues and members alike, the Member Admissions Specialist allows everyone to do their part in the treatment process, efficiently and respectfully.

In this position, you are responsible for coordinating the member’s first experience at Groups and ensuring the experience is efficient, responsive, and respectful at every step. To do this, you will bring together medical professionals, counselors, and other colleagues who deliver care as a team.

• Remote Schedule - Monday through Friday | 9am - 5pm Eastern Time

Responsibilities

• Provide exceptional customer service and help members troubleshoot issues that affect their treatment.
• Oversee day-to-day admission operations.
• Manage the admission of members and the virtual workflow, including check-in/out, payment, prescriptions, and drug screens; complete an average of 15 intakes per day.
• Accurate and timely data entry/maintenance of member information in the EMR such as address, phone number, pharmacy, and insurance information.
• Coordinate with medical providers on scheduling member appointments and addressing each member’s needs which may include appointment changes.
• Send appointment reminders and reschedule appointments as deemed necessary.
• Welcome all prospective members into the program and serve as the first contact for all members.
• Ensure the accurate and timely completion of admission forms for each new member scheduled for an intake appointment.
• Confirm insurance eligibility and sign-up information at intake and when needed for new members; provide referrals to Care Navigators for financial or insurance assistance as deemed appropriate.
• Provide guidance to members on insurance plans and utilization requirements, including network eligibility, co-payment, etc., connecting with Care Navigator, Recovery Support Specialist, and/or Financial Manager as needed.
• Answer general office level questions from members regarding program concerns, pharmacy issues, and/or other personal needs of the program (if unable to answer questions, connect the member with the appropriate point of contact).
• Assist members in completing the urine drug screen process during intake.
• Meet with supervisor on a regular basis to assist in identifying and correcting problem areas and/or improving services.
• Comply with company policies and procedures and local, state, and federal regulations.

Other Duties and Responsibilities

• Other duties as assigned.

Knowledge, Skills and Abilities

• Exceptional written and verbal communication skills.
• Ability to multitask and prioritize with minimal supervision.
• Strong attention to detail and ability to manage confidential and highly sensitive information.
• Ability to problem solve quickly and independently, as needed.
• Ability to work with a team as well as an independent contributor.
• Exceptional customer service skills and the ability to build positive relationships with people.
• Effective time management skills.
• Strong communication skills.
• Ability to work evenings, as needed.
• Ability to understand and adhere to the Code of Conduct.
• Ability to respond positively to changing situations in the work setting.
• Ability to work as a team member, demonstrating maturity and objectivity.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree (completed or in-progress) preferred.
• Minimum 2 years of experience in an administrative role.
• Experience working in a virtual environment and using related technology; healthcare, insurance eligibility, retail or hospitality experience preferred.
• Fluency with Excel/spreadsheets and Google Apps (Gmail and Google Docs).
• Experience with working in and maintaining an Electronic Medical Record (EMR).
• Access to reliable internet and telephone services, specifically 40M download and 10M upload package or higher as well as a strong WiFi signal from your remote work location.
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, and health screening.

Physical Requirements & Working Conditions

• These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis.
• While performing the responsibilities of the role, the employee is required to talk and hear.
• The employee is often required to sit and use his or her hands and fingers.
• The employee is occasionally required to stand, walk, and reach with arms and hands.
• Vision abilities required by this job include close vision.

Limitations and Disclaimer

• The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. Other duties may be assigned from time to time.

Equal Employment Opportunity Statement

Groups is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information, or any other factor which cannot lawfully be used as a basis for an employment decision.