[Hiring] Medicare Enrollment Support Program Coordinator @University of Massachusetts Medical School

Role Description

Under the general direction of the Manager or designee, the Program Coordinator will be responsible for coordinating assigned program activities. The primary responsibilities of the program coordinator include:

• Providing customer service to Medicaid clients to assist them with the Medicare enrollment process.
• Handling incoming calls from a diverse client population.
• Conducting outreach and follow-up calls to clients to ensure successful enrollment in Medicare.
• Updating client records in proprietary database.
• Reporting program activities and results.
• Participating in the daily operations of Medicare Eligibility Enhancement Program projects.
• Assisting in project activities relating to cost savings and revenue initiatives both in- and out-of-state.

Qualifications

• Bachelor’s degree in business or public administration or related field; or equivalent experience.
• Two years of related experience in business administration, business management or public administration.
• Ability to understand, apply and explain pertinent laws, rules, regulations, policies, and procedures.
• Ability to work independently and collaboratively.
• Ability to relate and communicate well with a diverse client population.
• Ability to communicate effectively in both writing and oral presentation.
• Demonstrated ability to work appropriately with confidential information.
• Skilled in problem solving and team building.
• Effective negotiating skills.
• Strong interpersonal skills needed to interact with all organizational levels.
• Demonstrated ability to assess priorities and operate in a flexible manner.
• Demonstrated experience using computer-based tools including email, Microsoft Word, Excel, PowerPoint and database environments.

Requirements

• Previous professional experience in customer service or call center role.
• Experience working with federal and state agencies, preferably health and human services organizations.
• Knowledge of state and federal health insurance programs.
• Ability to utilize questioning and listening skills that support effective telephone communication.
• Ability to apply the proper telephone etiquette to satisfy various client and agency situations.
• Experience working with Microsoft Access and SQL data environments.