[Hiring] Medicare Call Center Representative @Humana

Role Description

Become a part of our caring community. The Medicare Call Center Rep (Inbound Contacts Representative 2) represents Humana by addressing incoming telephone, digital, or written inquiries. The Medicare Call Center Rep performs varied activities and moderately complex administrative / operational / customer support assignments.

• Strive to provide our Group or Individual Medicare members with a resolution or pathway to resolution on each call, while providing a perfect call experience.
• Address member needs which may include complex benefits questions, resolving issues, and educating our members.
• Handle 40+ inbound calls daily from our members in a fast-paced inbound call center environment.
• Accurately record details of inquiries, comments or complaints, transactions or interactions, and take prompt / appropriate action, including escalating unresolved and pending member grievances.
• Work under minimal direction within defined parameters to identify work expectations and quality standards.
• Follow standard policies / practices that allow some opportunity for interpretation / deviation and / or independent discretion.

Qualifications

• MUST reside in Kentucky or Indiana within a 50-mile radius of Humana’s Louisville offices.
• Demonstrated experience with providing strong customer service.
• Effective communication skills and strong attention to detail.
• Prior experience managing multiple or competing priorities.
• Proficient with Microsoft Office applications, particularly Outlook and Teams.

Requirements

• Previous inbound call center or related customer service experience.
• Previous healthcare experience.
• Associate or Bachelor’s degree.
• Bilingual in Spanish and English (requires language proficiency testing).

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance and many other opportunities.