[Hiring] Medical Transportation Dispatcher @Professional Management Enterprises

Role Description

We are seeking a detail-oriented, customer-focused, and self-driven Transportation Dispatcher to join our overnight team. In this role, you will coordinate and manage transportation services, ensuring efficient trip scheduling, accurate data entry, and high-quality service for clients and providers. This is a fast-paced, remote position (excluding the 4 weeks of in-office training) that requires strong communication, organization, and problem-solving skills.

Qualifications

• Strong analytical and problem-solving skills
• Basic understanding of customer service skills
• Proficient understanding of general technology use
• Able to fully work the shift with professionalism throughout all hours
• Excellent verbal and written communication
• Customer-focused mindset with a commitment to service excellence
• Ability to work effectively with diverse individuals and teams
• General understanding of transportation systems

Requirements

• High school diploma or GED required
• 1–2 years of customer service experience in a high-volume, inbound call center preferred
• 1–2 years of dispatching, routing, or scheduling experience preferred
• Prior call center experience strongly preferred
• Knowledge of transit systems is a plus
• Familiarity with health insurance guidelines and covered services is a plus

Benefits

• Pay: $17/hr.
• REMOTE || Sunday-Wednesday & Fridays 9:00pm-5:30am (Overnight)