[Hiring] Medical Customer Service Representative @Pavago

Role Description

At Pavago, one of our clients is hiring a Medical Customer Service Representative (Bilingual – English/Spanish) to provide compassionate, high-quality support to patients throughout their healthcare journey. This is a patient-facing role where you’ll assist with appointment scheduling, service inquiries, billing support, and general customer assistance across phone, email, and chat. You’ll play a vital role in ensuring patients receive timely, accurate, and empathetic support while maintaining strict confidentiality and compliance standards.

What You’ll Own

• Patient Support & Communication
  • Respond to patient inquiries via phone, email, and chat in both English and Spanish.
  • Provide accurate information regarding appointments, services, billing, and insurance-related questions.
  • Deliver compassionate, professional, and patient-first service during every interaction.
  • Ensure patients feel informed, supported, and confident throughout their experience.
  • Handle sensitive conversations with empathy and professionalism.
• Appointment Scheduling & Coordination
  • Schedule, confirm, reschedule, and follow up on patient appointments.
  • Coordinate with internal teams to ensure seamless patient care.
  • Escalate urgent or complex cases appropriately.
  • Maintain scheduling accuracy and timely follow-through.
• CRM Documentation & Compliance
  • Maintain accurate and detailed patient records within CRM systems.
  • Document all interactions according to quality and compliance standards.
  • Follow HIPAA, confidentiality, and data privacy requirements.
  • Keep communication history organized and up to date.
• Team Collaboration & Continuous Improvement
  • Collaborate with teammates and leadership to improve patient experience.
  • Participate in onboarding, training, and continuous development.
  • Adapt quickly to new systems, workflows, and process updates.
  • Contribute to a positive and collaborative remote work environment.

Qualifications

• Minimum 1 year of customer service experience (healthcare experience preferred).
• Fluent in both English and Spanish (spoken and written).
• Experience using CRM systems and communication platforms.
• Strong computer proficiency and multitasking abilities.
• Ability to work consistently during U.S. business hours.
• High attention to detail and documentation accuracy.
• Reliable internet connection and professional remote workspace.

Requirements

• Experience in healthcare, medical customer service, patient support, or medical reception.
• Familiarity with appointment scheduling, insurance verification, and medical billing inquiries.
• Experience supporting patients through phone, email, and live chat.
• Knowledge of HIPAA or healthcare compliance standards.
• Experience supporting U.S.-based healthcare organizations.

Benefits

• Fully remote healthcare support opportunity.
• Long-term career stability in a growing healthcare environment.
• Meaningful work helping patients every day.
• Collaborative and supportive team culture.
• Ongoing training and professional development.

What Makes You a Strong Fit

• Fluent in English and Spanish with excellent communication skills.
• Compassionate, patient-focused, and calm under pressure.
• Highly organized with strong attention to detail.
• Comfortable handling sensitive and confidential information.
• Reliable, self-motivated, and accountable in a remote environment.
• Able to manage high communication volumes without sacrificing quality.
• Quick learner who adapts well to new systems and workflows.

Interview Process

• Initial Screening Call
• Spark Hire Intro Video (3–5 minutes)
• Final Client Interview
• Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you. Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.

Apply Now

If you’re a bilingual professional who enjoys helping others, communicating with empathy, and delivering outstanding patient support, we’d love to hear from you. Apply today and become an essential part of a growing healthcare support team.