[Hiring] Medicaid Call Center - Customer Care Associate @Conduent State Healthcare, LLC

Role Description

As part of the KanCare Clearinghouse Program, the Medicaid Call Center - Customer Care Associate (Remote) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems.

• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures.
• Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs.
• Responds to calls courteously, accurately, and concisely.
• Provides high-quality customer service and focuses on the accuracy of information provided.
• Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.
• Uses standard technology: telephones, e-mail, and web browsers.
• Maintains up-to-date knowledge of regulations, policies, and guidelines.
• Completes all assigned training as necessary.

Qualifications

• High School diploma or GED equivalent; post-secondary education preferred.
• Minimum of six (6) months’ experience in customer service.
• MS Office, Outlook, and Internet usage experience.
• Internet Speed: upload 10 mbps, download 50 mbps.

Requirements

• Minimum of six (6) months’ experience in Family Medical Medicaid eligibility.
• Knowledge of Medicaid and managed care programs.
• Active listening skills.
• Customer oriented.
• Ability to adapt/respond to different types of characters.
• Able to multi-task, prioritize, and manage time effectively.
• Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation.
• Should be able to type 28-30 wpm accurately.
• Willingness to work as part of a team.
• Maintain the integrity and confidentiality of all records and communications.
• Strong computer skills with the ability to maneuver in complex software systems.

Benefits

• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Paid time off (PTO) or vacation and/or sick time.