[Hiring] Material Damage Specialist @Alternative Claims Management

Role Description

Under general supervision, Material Damage Specialists are responsible for accurately assessing, billing, generating demand letters, and routing claims to the Damage Recovery team. Specialists are responsible for but not limited to:

• Reviewing all assigned claims, ICAR requests, and Photoscope requests.
• Beginning the initial claims process, data entry, payment demand creation, and inbound/outbound calls for insurance verification.
• Delivering superior client service that is courteous, accurate, and prompt in a fast-paced and ever-changing environment.
• Working on a team basis, prioritizing responsibilities, and managing own workload as well as assisting Team Members as needed.

Qualifications

• Experience in Salesforce reporting preferred.
• Minimum 1-year in Claims or Customer Service setting.
• Effective verbal and written communication skills.
• Precise data entry skills.
• Exceptional typing skills.
• General office skills, computer proficiency, and basic math.
• Ability to effectively manage own time and coordinate various tasks simultaneously.
• Active listening skills.
• Operating systems (Windows and MacOS) experience.
• Office suites (Microsoft Office, G Suite) experience.
• Well organized and detail-oriented.
• Persistence and the ability to work through and solve problems.
• Demonstrate professionalism and have a positive and friendly attitude.
• Ability to remain calm and professional when speaking with difficult callers.
• Critical thinking and ability to use logic and reasoning to identify approaches and solutions to problems.

Requirements

• Maintain a high level of customer service to both internal and external customers by returning phone calls and acknowledging correspondence in an appropriate timeframe.
• Effectively and accurately evaluate data on all new claim submissions.
• Review and audit claims that meet the criteria for the ICAR program and total loss processing.
• Order and process independent appraisals on claims that meet the criteria for the ICAR program as needed.
• Update and maintain various reports for the department’s needs.
• Complete evaluations for hard hits and make judgment calls or decisions regarding billing.
• Conduct initial calls to report claims to insurance companies and confirm coverage as well as contact all parties involved to confirm damages and to verify insurance policy info.
• Process payment demands and letters to parties involved, insurance companies, attorneys, and other representatives of the involved parties.
• Document clearly and concisely all relevant activity on all files and make recommendations for additional activity as appropriate.
• Communicate and escalate claims with high degree of difficulty to Operations Manager.
• Perform other duties as assigned by the Operations Manager.

Benefits

• Healthcare
• Dental & Vision
• FSA
• LT & ST Disability
• Life Insurance
• 401K
• PTO