[Hiring] Master Tech-Line Virtual Appliance Technician @Whirlpool
Master Tech-Line Virtual Appliance Technician @Whirlpool
Customer Service
Salary usd 73,000 - 92..
Remote Location
Employment Type full-time
Posted 5d ago

[Hiring] Master Tech-Line Virtual Appliance Technician @Whirlpool

5d ago - Whirlpool is hiring a remote Master Tech-Line Virtual Appliance Technician. 💸 Salary: usd 73,000 - 92,000 per year 📍Location: USA, Canada

Role Description

Whirlpool is currently seeking qualified candidates for Master Tech-Line Virtual Appliance Technician (Remote). This role will be located in Canada and will be responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Representative is also responsible for cross-functional communication and collaboration to create the desired customer experience.

  • Reading and understanding wiring diagrams, tech sheets, and technical literature
  • Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances
  • Provide detailed information on new or emerging issues to Quality and Engineering teams
  • Identify and communicate business and content gaps for continuous improvement efforts
  • Bilingual Canadian French and English
  • Work for extended periods of time at a desk
  • Converse using a headset. A headset will be provided to you.
  • Learn through direct instruction and self-study
  • Handle company confidential information
  • Schedules may include a set shift between the hours of 8 am - 8 pm in your own time zone
  • You can work this job remotely from anywhere in the US
  • Provide an in-home office environment that is ergonomic, comfortable, and in its own space separate from the living space
  • Provide office equipment other than the PC (desk, chair, lighting)
  • Working cell phone that can use for multi-factor authentication, either using the okta app or SMS text
  • Provide a quiet environment during work hours with no distractions
  • Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required

Qualifications

  • High School Diploma or GED
  • 3+ years appliance repair experience
  • 2+ years of technical support experience in one or more of the following areas: electrical, thermodynamic or mechanical operations for major appliance diagnostics and repairs

Requirements

  • Some experience with installation, diagnostics, or repairs of Major Appliances
  • Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering
  • Excellent communication (oral and written) and organizational skills
  • A basic understanding of how to leverage numerous and different technologies
  • Customer Service Experience and/or Call Center Operations
  • Knowledge of continuous improvement and/or lean principles

Benefits

  • Permanent Employees enjoy leading edge benefit programs that allows for choice and flexibility to meet the needs of our diverse workforce.
  • Flexible Benefits (including Healthcare Expense and Wellness accounts, Income Protection - LTD, AD&D, Life Insurance)
  • Parental Top Up Plan
  • Family Building Support Benefit
  • Whirlpool Additional Designated Holidays (2 extra company paid holidays)
  • Employee Assistance Program
  • Retiree benefits, Savings Plans, Defined Contribution Pension Plan
  • Employee Discount
  • Eligible for annual bonus
Before You Apply
remote Be aware of the location restriction for this remote position: USA, Canada
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Master Tech-Line Virtual Appliance Technician @Whirlpool
Customer Service
Salary usd 73,000 - 92..
Remote Location
Employment Type full-time
Posted 5d ago
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remote Be aware of the location restriction for this remote position: USA, Canada
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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