[Hiring] Marketing Services Technical Support @WorkWave

Role Description

The Marketing Services Technical Data Support role is responsible for performing technical support for data. In this role, you will assist our customers with the support of several software platforms. You will need to be a team player and have strong communication skills.

• Participates and contributes to the documentation process to establish, maintain, and improve efficiencies and quality in data.
• Handling customer technical support cases through phone and appointment.
• Evaluating system potential through assessing compatibility of new programs with existing programs.
• Assisting customers with importing marketing data into customer database.
• Achieve customer’s marketing objectives through setting accurate parameters, evaluating options and suggesting any modifications.
• Evaluates new technologies required to expand Workwave competitive advantage.
• Creates and executes improvement plans to support a culture of continuous improvement and drives toward a team-based working environment.
• Works with others to identify improvement opportunities and develops action plans to fulfill project goals.
• Utilizes agendas, good time management tools, and leads effective meetings.
• Other duties as assigned.

Qualifications

• Associate degree, Bachelor’s degree from a four-year college or university (preferred).
• 1-4 years related experience and/or training; or equivalent combination of education and experience.
• Excellent interpersonal skills.
• Strong verbal and written skills.
• Ability to prioritize, develop action plans and follow through.
• Good presentation skills.
• Ability to maintain confidentiality.
• Ability to work well under pressure and to remain flexible to changing schedules and demands.

Requirements

• $28 - $28 an hour.
• In our dedication to salary transparency, we provide a compensation range for each role and the final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget.
• Our hiring team will provide more information about the compensation package for this position during the interview process.
• Please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

Benefits

• Employees can expect a robust benefits package, including health and dental and 401k with company match.
• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays.
• Up to 4 weeks paid bonding leave.
• Tuition reimbursement.
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc.
• Quarterly awards based on peer nominations.
• Regional discounts and perks.
• Opportunities to participate in charitable events and give back to the community.