[Hiring] Manual Order Processing Specialist @SambaSafety

Role Description

The Manual Order Processing Specialist is responsible for processing manual motor vehicle record orders for multiple Canadian provinces and U.S. territories from initiation through completion. This role involves handling a high volume of driver release documents that must be carefully reviewed and analyzed prior to submission to the appropriate province or territory. The Specialist is also responsible for completing a high volume of data entry based on state and provincial results within established service-level timeframes.

Strong business acumen, attention to detail, basic typing skills, and basic proficiency in Microsoft Word and Excel are essential for success in this role. The candidate must be able to evaluate dynamic and evolving scenarios, conduct thorough research to resolve customer inquiries, and apply sound judgment. Excellent organizational skills, initiative, and the ability to adjust priorities quickly as business needs change are critical.

The successful candidate will work collaboratively within a team dedicated to delivering an exceptional customer experience.

Qualifications

• Strong business acumen
• Attention to detail
• Basic typing skills
• Basic proficiency in Microsoft Word and Excel
• Excellent organizational skills
• Ability to evaluate dynamic and evolving scenarios
• Ability to conduct thorough research to resolve customer inquiries
• Sound judgment
• Initiative and adaptability

Requirements

• Process and accurately analyze driver release documents
• Perform data entry and self-auditing of motor vehicle record information
• Manage a high volume of paper-based processing, including printing and scanning
• Provide exceptional customer service by responding to order-related inquiries via email
• Communicate timely updates to customer account managers as needed
• Perform a variety of tasks that may change frequently and require adaptability
• Maintain productivity in an environment with frequent interruptions and shifting priorities
• Make informed job-related decisions in accordance with established office policies and procedures
• Evaluate potential impacts of decisions prior to implementation
• Work independently while identifying opportunities to improve efficiency and effectiveness
• Adapt to frequent changes in workload and operational demands

Benefits

• Contractor and part-time position
• Paying $22.00 per hour
• Ability to work at least 20 hours per week and up to 30 hours per week, depending on volume
• 100% remote work available
• Availability during the window: 8:00 am to 3:00 pm Mountain Time
• Preference for candidates located in Mountain Time or Pacific Time