[Hiring] Manager of Customer Onboarding @Steer

Role Description

We are looking for a strategic, high-energy Onboarding Manager to redefine the first 90 days of our customer journey. Currently, our onboarding process needs a visionary to strip it back and rebuild it for scale, efficiency, and world-class customer experience.

Reporting directly to the Director of Customer Success, you will own the most critical phase of the lifecycle: the transition from "Sold" to "Successful." Your mission is to:

• Slash Time-to-Value
• Boost team morale through better workflows
• Build a department that serves as the bedrock for long-term customer retention

This role is 100% remote for US-based candidates.

Qualifications

• A proven track record of managing implementation or onboarding teams in a fast-paced environment (SaaS highly preferred)
• Experience leading through change—you’ve successfully navigated a team through a pivot or a process overhaul before
• A deep understanding of the "Customer Success" philosophy and how the first 30/60/90 days dictate the lifetime value of a client

Requirements

• 3+ years in a leadership or management role within Onboarding, Implementation, or Customer Success
• Process Optimization Experience: Evidence of a time you reduced onboarding friction or shortened implementation cycles
• Stakeholder Management: Ability to navigate difficult conversations with Sales or Product teams to improve the customer experience

Benefits

• 100% remote work environment
• Medical, Dental and Vision insurance within 30 days
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative, high ownership culture
• Opportunities for development and career growth

Interview Process

• Initial Screen (30min)
• Wonderlic Assessment
• Hiring Manager Interview (45min)
• Case Study Presentation (45min)
• Career Journey Interview (60min)
• Cross-Collaboration Interview (30min)
• Direct Report Interview (30min)