[Hiring] Manager, Member Experience @NSTXL (National Security Technology Accelerator)

Role Description

The Manager, Member Experience is responsible for the strategy, execution, and continuous improvement of the NSTXL membership experience. This role oversees the full member lifecycle, including:

• New member outreach
• Onboarding
• Engagement
• Events
• Retention

This individual ensures the membership experience is structured, consistent, and aligned with NSTXL’s mission, while identifying opportunities to strengthen engagement, expand the membership network, and increase overall member value. The role serves as a key representative of NSTXL across member and industry interactions and is responsible for managing the Membership Coordinator and maintaining the systems, processes, and data required to deliver a high-quality experience.

Qualifications

• Bachelor’s degree in Marketing, Business, or a related field.
• Minimum five (5) years of marketing or related experience.
• Minimum two (2) years managing a membership community.
• Minimum two (2) years of experience managing a team.
• Minimum two (2) years experience owning or supporting a full customer or membership lifecycle.
• Demonstrated experience working with marketing automation, CRM, and CMS platforms such as HubSpot or WordPress.

Requirements

• Build and maintain an engaging, thoughtful membership experience from application to renewal.
• Establish a structured, repeatable member journey with defined touchpoints and expectations.
• Identify and address gaps in the member experience to improve engagement and retention.
• Act as a front-facing NSTXL representative at tradeshows, member meetings, and industry events.
• Collaborate with events team to host quarterly in-person member engagement and networking events.
• Ensure events align with overall membership strategy and deliver measurable value to members.
• Develop and implement membership growth campaigns.
• Strategically expand the membership network, analyzing market trends and competition.
• Work with the Creative team to develop engaging content and nurture campaigns.
• Define target segments and outreach strategies to drive intentional membership growth.
• Manage and optimize the membership portal and networking platforms.
• Work with the website development team to improve the membership experience.
• Collaborate with the Membership Coordinator to map, clean up, and manage workflows and data integrations.
• Ensure data accuracy and integrity to support reporting, communication, and decision-making.
• Drive process improvements across systems and workflows.
• Report on member success initiatives and improvement plans/roadmaps.
• Continuously collect member feedback via surveys and other interactions.
• Disseminate feedback across the organization and create plans to address recommendations.
• Translate data and feedback into actionable insights and measurable improvements.
• Establish consistent reporting to track engagement, retention, and growth trends.
• Manage and mentor the Membership Coordinator.
• Work closely with cross-functional teams to ensure all membership requirements are met.
• Drive accountability and alignment across teams supporting the membership experience.
• Collaborate with leadership and various teams to increase the value of membership.
• Manage membership projects and deadlines using tools such as content calendars and project management software.
• Identify and implement new programs, benefits, or engagement channels.

Benefits

• Health Insurance: Medical and dental – company pays 90% of premiums for individual coverage and for family coverage.
• Vision Insurance: Fully covered.
• Retirement Plans: 401(k) with employer match up to 4%.
• Paid Time Off: Paid sick and safe leave, federal holidays, floating holiday + your birthday, and generous vacation.
• Other: Basic Life & AD&D policy company paid, Voluntary Life, Flexible & remote work structure, Wellness reimbursement plan & mental health support, Community sponsorships, Donation matching, Professional development allowance.

Company Description

NSTXL is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information.