[Hiring] Manager, Enterprise Customer Success @Samsara

Role Description

The Select Enterprise Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.

As a manager in Select Enterprise CS, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers.

This role is open to internal candidates residing in the US. This role is also open to external candidates residing in the US. An ideal candidate will be located in either Eastern or Central time-zones, and will have the ability to travel within the United States for necessary customer travel up to 40%. This is a remote position open to candidates residing in the US.

You should apply if:

• You want to impact the industries that run our world.
• You thrive the most when solving problems.
• You are a natural relationship builder.
• You are the architect of your own career.
• You want to be with the best.

In this role, you will:

• Ensure ongoing success and value realization for Samsara’s enterprise customers.
• Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service.
• Find and grow the next generation of CSMs at Samsara.
• Keep executives informed of progress and advocate for change when needed.
• Lead from the front with a willingness to get your hands dirty.
• Champion, role model, and embed Samsara’s operating principles and values as we scale globally and across new offices.
• Hire, develop, and lead an inclusive, engaged, and high-performing team.

Qualifications

• 6+ years in Customer Success, account management, or consulting.
• 2+ years in management or Team Lead positions, including recruiting and retaining top talent.
• Experience with $1M+ ACV customers.
• Experience with Enterprise SaaS.
• Bachelor's degree from a 4-year institution.

Requirements

• Ability to travel within the United States for customer meetings and events (up to 40%).
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
• Solutions-focused with strong problem-solving skills and a bias for action.
• Ability to think big while also executing with excellence.
• Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Demonstrated ability to foster an inclusive team environment that values diverse perspectives.

Benefits

• Annual on-target earnings (OTE) range for full-time employees for this position is $125,902 — $211,600 USD.
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.