[Hiring] Manager, Customer Success – Onboarding @Staples Inc.

Role Description

At Staples, our Sales Engineering team plays a critical role in delivering a seamless onboarding experience for our most complex and strategic customers. As a Team Manager, Sales Engineering, you’ll lead a talented team who bring innovative solutions to life—helping customers realize value quickly while enabling our sales teams to focus on growth. This is a highly visible leadership role where your impact will be felt across Customer Success, Sales, and the broader business.

• Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
• Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
• Partner closely with Sales leaders and Business Development teams
• Manage team workload, priorities, and metrics
• Act as escalation point for complex customer issues
• Lead change management within go-to-market models
• Use data to identify trends, coaching, and process improvements
• Design scalable onboarding solutions
• Balance customer satisfaction with operational efficiency

Qualifications

• Strong people leadership and coaching skills
• Ability to influence cross-functional partners
• Customer-first mindset
• Comfort leading through change
• Strong communication and analytical skills
• Passion for operational excellence and growth
• Ability to create an environment of associate growth and development

Requirements

• 4+ years in management or project management
• Proven leadership and coaching skills
• Experience leading onboarding or customer success programs
• Proficiency in Microsoft Outlook, Excel, and Word
• Experience using performance metrics
• Ability to travel as needed

Preferred Qualifications

• Bachelor’s degree
• Experience with enterprise or mid-market customers
• Background in Sales or Customer Success
• Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred
• Understanding of procurement and integration standards including:
• cXML
• EDI
• OCI
• Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing
• Experience partnering with technical or IT teams in large, matrixed organizations

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
• Base salary $78,000 - $108,000 plus bonus