[Hiring] Manager, Customer Success @SOCi

Role Description

SOCi is currently looking for an experienced Manager of Customer Success - Property to coach and support a team of Customer Success Managers to deliver consistent, high-quality customer experiences. This role focuses on day-to-day team leadership, reinforcing best practices, and ensuring customers see clear value from their SOCi investment. A key component of this role is overseeing customers who operate within Multifamily Property Management.

• Experience managing large property management customer relationships is critical.
• Guide CSMs through the unique dynamics and complexity of those motions.
• Work cross-functionally to drive coordinated execution across the customer journey.
• Resolve issues efficiently and support initiatives that strengthen customer health, adoption, and retention.

Qualifications

• 1–2 years of people management or team lead experience.
• 5+ years of Customer Success experience.
• Experience working with or directly within the multifamily property industry.
• Strong understanding of the dynamics, stakeholders, and operational requirements of the industry.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work cross-functionally and collaborate effectively.
• Strong interpersonal and consultative communication skills.
• Motivated coach with a track record of developing and supporting team performance.
• Willing to adapt to changes in the job description as deemed necessary by the business.

Requirements

• Remote Opportunity: Ability to work 100% remotely.

Benefits

• Comprehensive Benefits Package (full-time permanent, non-contract roles only).
• Health insurance plans, dental, and vision.
• Wellness incentives.
• 401(k) plan with employer match.
• Flexible Work Environment (full-time, non-contract roles only).
• Flexible paid time off.
• Quarterly wellness days.
• Paid holidays.
• Unique employee engagement programs.
• Empowering Career Growth and Success.