[Hiring] Manager, Customer Experience @Wiz

Role Description

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses.

As a Manager, CEM you will be leading a team of CEMs. Ideal candidates will exhibit high levels of business acumen all the while maintaining a customer-first approach. You will streamline strategy and communications between sales, customer success and operations leadership to ensure long term retention of customers.

Join Wiz as a Manager, CEM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.

What You’ll Do

• Lead, mentor, and motivate a team of CEMs working with our most strategic customers.
• Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region.
• Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts.
• Drive CEM strategy and customer deliverables to continuously grow impact of your team.
• Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption.
• Maintain and report accurate customer health and project status within region while collaborating with sales peers.
• Work with TAM leaders to drive customer outcomes and develop a culture of collaboration, learning, and success.
• Identify and activate strategies to proactively identify and grow value within accounts.
• Collaborate effectively cross-functionally with key teams including Deal desk, Legal and Operations.
• Act as an escalation point for team around at-risk customers.

Qualifications

• 5+ years of experience as a CSM, CEM, PM or related customer facing revenue focused role ideally within security or cloud.
• 3+ years of experience managing Post Sales – Customer Success or Services roles focused on Fortune 100 accounts.
• Proven track record of mentoring and managing high-performing revenue teams.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings with agility.

Location

We are focused on candidates located in London (UK/I) or Paris (France).