[Hiring] Manager, Customer Care & Sales Enablement @IGS Energy

Role Description

The Manager, Customer Care & Sales Enablement is responsible for translating SCANA Energy's business strategy, sales and customer experience goals, and operational priorities into practical learning, quality, knowledge management, and readiness initiatives that improve frontline performance. The role serves as the senior leader for both the Training and Quality organizations, ensuring the effectiveness of their leaders, teams, processes, and business results.

Working closely with Customer Care and Sales leadership, the Manager ensures employees, supervisors, and managers have the knowledge, skills, tools, and support needed to deliver strong customer experiences, improve operational performance, and adapt to changing business needs.

This is a player-coach role. While responsible for leading the Learning & Development and Quality Assurance functions, including direct leadership of supervisors within those disciplines, the Manager is also expected to actively design training, develop content, facilitate learning, analyze performance trends, and lead readiness efforts for key business initiatives. The role provides strategic direction, establishes priorities and performance expectations, and develops the leadership capability of the Training and Quality teams while remaining actively engaged in execution.

The Manager, Care & Sales Enablement plays a critical role in improving customer experience, accelerating employee effectiveness, strengthening leadership capability, and supporting ongoing efforts to improve quality, retention, and cost-to-serve.

Qualifications

• Bachelor's degree in business, marketing, or related area.
• 7-9 years in enablement, learning, customer success, organizational effectiveness or related areas.
• Experience partnering with leaders to improve organizational and employee performance.
• Experience leading training, quality, onboarding, or knowledge management programs.
• Experience leading leaders within learning, training, quality assurance, customer experience, enablement, or operational excellence functions.
• Demonstrated success building and scaling high-performing teams through leadership development, coaching, and performance management.
• Experience managing multiple functions or departments and aligning their priorities to broader business objectives.

Requirements

• Possess the understanding that training alone does not improve performance.
• Able to connect business strategy to frontline execution.
• Able to identify the root causes of performance issues.
• Proven expertise in building practical solutions that improve results.
• Focus on developing leaders and employees.
• Able to balance strategic thinking with hands-on execution.
• Fundamentally energized by helping people perform at their best and creating systems that allow customer-facing teams to succeed consistently.
• Strong learning and development capabilities.
• Experience designing and implementing enablement programs.
• Excellent communication, facilitation, and stakeholder management abilities.
• Excellent project management, change management, and communication abilities.
• Proficiency with CRMs (e.g., Salesforce, HubSpot), learning management systems, and performance reporting tools.

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Company Description

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].